BHARATVERSE IT SOLUTIONS PRIVATE LIMITED

values and appreciates the trust the user places in us to protectant store her/his personal information, sensitive personal information and non-personal information in accordance with applicable laws. This Privacy Policy explains how We collect and store Information that identify es and relates to users and how We use, disclose, and protect such Information.

Updated January 6, 2020

The terms of this Privacy Policy will be effective upon Your registration on our Platform and will govern the relationship between You and BHARATVERSE IT SOLUTIONS PRIVATE LIMITED for Your use of the products and services offered by Us. By agreeing to the Privacy Policy and/or by clicking on the Privacy Policy tick box, You indicate that You understand, agree and consent to the terms of this Privacy Policy. You further agree that such collection, use, storage, disclosure and/or transfer of Your Information shall not cause any loss or wrongful gain to You or any other person.

This Privacy Policy is an electronic record and is enforceable against You under law by way of Your acceptance hereof. This Privacy Policy does not require any physical, electronic, or digital signature. This document is published in accordance with the provisions of the Information Technology Act, 2000 and rules thereof that require publishing the rules and regulations, privacy policy and User agreement for access or usage of domain name https://WWW.allendesk.com, including the related mobile site, Website, and BHARATVERSE IT SOLUTIONS PRIVATE LIMITED Mobile Application ("Mobile Application") (hereinafter collectively referred to as "Platform").

For the purpose of these Privacy Policy, wherever the context so requires "You" (with the term "Your" or "Yourself" being construed accordingly) or "User/s" shall mean any natural or legal person who, downloads our mobile application, uses for any financial transaction or registers for creation of an account with BHARATVERSE IT SOLUTIONS PRIVATE LIMITED or avails the services of BHARATVERSE IT SOLUTIONS PRIVATE LIMITED, or partners with us as a person or business entity for any business purposes("BHARATVERSE IT SOLUTIONS PRIVATE LIMITED Account" or "Account") or surfs the Platform or makes any transactions without registering on the Platform. Unless explicitly mentioned hereunder, the term “BHARATVERSE IT SOLUTIONS PRIVATE LIMITED", "We", "Us", "Our" shall mean BHARATVERSE IT SOLUTIONS PRIVATE LIMITED, a company registered under the Companies Act, 2013, having its registered address at Floor No.: SECOND FLOOR Building No.: B 203,PLOT 25 Name Of Premises/Building: GREENSCAPE ROYALE Road/Street: SEC 7 Nearby Land

1. Need of this Privacy Policy?

BHARATVERSE IT SOLUTIONS PRIVATE LIMITED has provided this Privacy Policy to ensure that You are aware about disclosure of Your Information. This Privacy Policy familiarizes You with:

1. a.The type of data or information that You share with or provide to Us, and/or We collect from You.
2. b. The purpose for collection and usage of such data or information from You.
3. c. The information security practices and policies of BHARATVERSE IT SOLUTIONS PRIVATE LIMITED.
4. d. The policy of BHARATVERSE IT SOLUTIONS PRIVATE LIMITED on disclosing, sharing or transferring Your data or information with/to third parties.

2. What Information do we collect?

The User while using the BHARATVERSE IT SOLUTIONS PRIVATE LIMITED Platform may share information or data with Us or with Our partners, vendors, third parties, such information or data collected may consist of User's Personal Information, Sensitive Personal Information, and/or Non-Personal Information.

3. What type of information can be classified ed as Personal, Sensitive or Non-Personal Information?

Types of Information

• Personal Information
  • Your name
  • Parent's name
  • Your date of birth
  • Your gender
  • Your marital status
  • Your occupation
  • Your geographic location
  • Your internet protocol address
  • Telecom service provider or internet service provider
  • Device type and browser (Internet Explorer, Firefox, Opera, Google Chrome, etc.)
  • Operating system of your device
• Sensitive Personal Information
  • Passwords
  • Financial information such as bank account or payment instrument details (e.g., credit card, debit card)
  • Pan Card, Aadhar details (masked)
  • Biometric information
• Non-Personal Information
  • Clickstream data relating to your activity on the website
  • Information relating to queries for products and services
  • Duration and time of your stay on the platform
  • Details you upload, sync or import (such as phone status & identity, contacts, location, camera, microphone, short messaging system)
  • Any other information provided during your registration process on the platform (other than sensitive personal information)

4. What are the methods of collecting such information?

Your Information may be collected in various ways including during the course of:

1. Registering as a user on our platform.
2. Registering as an agent/merchant on our platform.
3. Availing certain services offered on the platform.
4. Doing business, transacting, or attempting to transact on the platform.
5. Dealing with any of BHARATVERSE IT SOLUTIONS PRIVATE LIMITED's partners, vendors, or third parties.

5. What is the purpose of collecting and using Information?

BHARATVERSE IT SOLUTIONS PRIVATE LIMITED reserves the right to collect, use, store, process and disclose Your Information for any purpose that may be permissible, based on the consent obtained from You. BHARATVERSE IT SOLUTIONS PRIVATE LIMITED uses Information that is collected for lawful purposes associated with the functions and activities of BHARATVERSE IT SOLUTIONS PRIVATE LIMITED. Such purposes of collecting and using Information ("Purposes") include but are not limited to:

1. Facilitating Your use of the Platform or other services of BHARATVERSE IT SOLUTIONS PRIVATE LIMITED.
2. Responding to Your inquiries or fulfilling Your requests for information about the various products and services offered on the Platform.
3. Providing You with information about products and services available on the Platform and sending You information, materials, and offers about products and services of BHARATVERSE IT SOLUTIONS PRIVATE LIMITED.
4. Sending You important information regarding the Platform, changes in terms and conditions, user agreements, and policies and/or other administrative information.
5. Sending You surveys and marketing communications that BHARATVERSE IT SOLUTIONS PRIVATE LIMITED believes may be of interest to You.
6. Personalizing Your experience on the Platform by presenting advertisements, products and offers tailored to Your preferences.
7. Helping You address Your problems incurred on the Platform including addressing any technical problems.
8. If You purchase any product or avail any service from the Platform, completing and fulfilling Your purchase. For example, having Your payments processed, communicating with You regarding Your purchase, and providing You with related customer service.
9. Properly administering the Platform.
10. Conducting internal reviews and data analysis for the Platform (e.g., to determine the number of visitors to specific pages within the Platform).
11. Improving the services, content and advertising on the Platform.
12. Facilitating various programs and initiatives launched by BHARATVERSE IT SOLUTIONS PRIVATE LIMITED by itself or through a collaboration with third-party service providers or banks.
13. Protecting the integrity of the Platform.
14. Responding to legal, judicial, quasi-judicial processes and providing information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
15. Conducting analytical studies on various aspects including user behavior, user preferences etc.
16. Permitting third parties who may need to contact users who have bought products from the Platform to facilitate installation, service and any other product-related support.
17. Implementing information security practices or measures.
18. Determining any security breaches, computer contaminant or computer virus.
19. Investigating, preventing, or taking action regarding illegal activities and suspected fraud.
20. Undertaking forensics of the concerned computer resource as a part of investigation or internal audit.
21. Tracing computer resources or any person who may have contravened or is suspected of having contravened any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on any Platform or by BHARATVERSE IT SOLUTIONS PRIVATE LIMITED.
22. Accessing to Your camera, microphone, location or any other facility necessary for the purpose of on-boarding/KYC requirements.

6. How and where are the Information being stored, processed or transferred?

Your Information will primarily be stored in electronic form, however, certain data may also be stored in physical form. We store, collect, process and use Your Information within the territories of India and the data is stored in a secure Cloud situated in India.

We may enter into agreements with third parties (in or outside of India) to store or process Information. These third parties may have their own security standards to safeguard Information and We will, on a commercially reasonable basis, require such third parties to adopt reasonable security standards to safeguard such Information, as per the requirements of applicable laws.

By sharing and disclosure of Your Information, You hereby unconditionally agree and consent to the transfer, sharing, disclosure or parting with of all or any of Your Information, within and outside of the Republic of India to third-party service providers/partners/banks and financial institutions, Government agencies upon directions of such agency, or to any other third party as may be required under applicable law. We may transfer/disclose/share Information to third parties who support Our business, such as providing technical infrastructure services, analyzing how Our services are used, measuring the effectiveness of advertisements, providing customer services, facilitating payments, or conducting research and surveys. Such transferees shall adhere to confidentiality obligations consistent with this Privacy Policy.